The Institute for Healthcare Improvement (IHI), an independent not-for-profit organization based in Boston, Massachusetts, is a leading innovator, convener, partner, and driver of results in health and health care improvement worldwide. At our core, we believe everyone should get the best care and health possible. This passionate belief fuels our mission to improve health and health care.
Episodes
Thursday Aug 09, 2018
Author in the Room: Disclosure and Communicating with Patients after Medical Errors
Thursday Aug 09, 2018
Thursday Aug 09, 2018
September 2009 Author in the Room® Teleconference
Author: Thomas H. Gallagher, MD
Summary Points:
- Errors and adverse events are common, and disclosure of these events to patients is recommended but often does not take place.
- Physician fear of litigation inhibits disclosure, but so does physicians’ lack of confidence in their communication skills and concern that disclosure might be harmful to the patient.
- Important future developments in the field include linking disclosure with offers of compensation, and using performance improvement tools to enhance the disclosure process.
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